You can return your item within 14 days. After 14 days unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed and a credit will automatically be applied to your original method of payment, within a certain amount of days.
late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. It may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange your item, send us an email at email@example.com and send your item to: Studio Klaster/ het_houtlokaal, Schiedamsesingel 205a, 3012 BC Rotterdam, The Netherlands.
To return your product, you should send your product with a track & trace service to: Studio Klaster / het_houtlokaal, Schiedamsesingel 205a, 3012 BC Rotterdam, The Netherlands. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.Depending on where you live, the time it may take for your exchanged product to reach you, may vary.